Your customer service on the next level
AI chatbots for customer service make your customer happy and save you money. With Mercury.ai you reduce your costs and inspire customers with a fast and smooth service - 7 days a week and 24 hours a day!
If cost reductions in customer service aren't reason enough ...
Conversational AI provides solutions to some of the most pressing challenges in customer experience.Talk to our experts
Messaging automation puts your service where your users are.
Direct messaging is the preferred mode of communication consumers today. 80% of German consumers use WhatsApp and the average person sends 3 messages per hour. And more than 50% think that businesses should be available via chat.
That’s why leading brands use contextual and personalized AI assistants to drive their CX quality with Mercury.ai
AI Agents are trained once and improve autonomously.
Many call center agents stay in their job for only one year, with agent turnover in large call centers as high as 49% annually. This drives the cost of hiring a new employee up to two to three times the annual salary of that position. AI agents stay on the job.
With Mercury.ai they are set up without the need to code and their self-optimizing AI makes maintenance and improvement a breeze. This lets you effortlessly scale your service through peak times, night shifts, and weekends.
Delivering results instead of just information.
Just providing FAQ-Snippets isn’t going to cut it. That’s not self-service – only another loop in the user's journey to a human agent. Any modern enterprise architecture today is built around APIs that integrate various cloud services and enable knowledge exchange and transactions across business functions and departments. Connecting Mercury.ai’s cognitive automation technology puts the power of your APIs in a simple chat – turning language into action to fully solve customer problems.
Book your free demo now.
We'll show you, based on your personal use case, how Mercury.ai helps you to achieve your goals quickly and effectively.