Solutions
The right solution for every dialogue in your company has
From customer service in manufacturing to digital sales or global after-sales: Mercury.ai covers all application areas where text and voice control processes.
Customer Service
A customer asks about their order at night, and Mercury.ai responds instantly with the real-time status from your system. Your team faces fewer inquiries and has more time for the complex cases that require human support.
Digital Product Advisor
Mercury.ai asks the right questions and recommends the appropriate model before the customer drops off. This reduces returns and increases sales per visit, even with complex products and very broad product portfolios.
Maintenance & Inspection
A system is at a standstill, and a technician needs a spare part. Mercury.ai checks the inventory in your ERP and triggers the order directly, minimizing downtime and accelerating maintenance team workflows.
Voice
The phone rings outside of business hours. Mercury Voice answers, responds to the question in natural language, and only forwards the cases that genuinely require a human.
Sales & Marketing
More qualified leads through better questions. Mercury.ai recognizes the buying signal, qualifies the lead during the dialogue, and seamlessly transfers them to your CRM, leaving your sales team to just close the deal.
Control instead of a black box. Security from Germany.
Mercury.ai uses generative AI only for phrasing, not for facts. An orchestra of specialized models recognizes the intent and anchors every response to your verified knowledge. Our slogan for this is "Conversational AI for businesses that leave nothing to chance".
Full Cost Control
GDPR-compliant
Chat & Voice
No hallucinations
Powered by Mercury Intelligence
The model orchestra made up of expert, interpreter, and moderator models behind it.
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What makes Mercury.ai different?
Why companies rely on controlled AI chatbots
Short implementation cycles instead of lengthy IT projects: measurable efficiency within four to six weeks.
Reliable Answers
Generative AI at Mercury.ai operates exclusively on your verified content. The rate of invented statements remains significantly low, ensuring clarity instead of frustration.
Security made in Germany
The platform runs on its own servers hosted in Germany. GDPR-compliant and without processing in third countries.
24/7 immediate assistance
Your customers resolve inquiries regarding invoices or orders directly in the dialog, without blocking your specialist departments.
Mercury Intelligence understands context
A model orchestra of specialized models recognizes the intent and anchors the response to the source, not to keywords.
Efficient Communication
Dialogue structures guide users reliably through service processes, from ordering and complaints to the CRM.
Looking ahead
Analytics delivers insights from the conversations conducted, enabling you to continuously improve processes and your offering.
Knowledge Hub for Conversational AI
Strategies and Best Practices for Conversational AI & Chatbots
Decision-making support for your AI strategy: articles, guides, and best practices for legally compliant implementation in the enterprise.
