Better customer relationships
Mercury.ai is a messaging platform for customer service and product guidance via chat. Enhanced by cloud-native conversational AI.
Automate your customer communication. From lead generation to full customer journeys and complete solutions to customer problems.
For direct communication between your customers and employees. For answers to difficult questions and close customer relationships.
AI superpowers for your service team
Natural Language Understanding
Our proprietary Natural Language Understanding technology enables your AI assistant to interpret text messages in multiple languages robustly and understand your customers’ questions and concerns.
Save effort in maintenance and achieve high automation rates with your bots ability to self-improve and learn from conversations with your customers. A simple approval loop will ensure that you keep full control over what your AI chatbot learns.
Fully managed conversational AI suite
Conversational Customer Experience PlatformCloud-native. Easy to integrate.
Built for highest expectations in data protection and security.
In order to make Mercury.ai the safest and most trusted conversational cloud we provide wide range of security features – from Two factor authentication to idle-session-timeout a undergo regular penetration tests.
Data protection and privacy are at the core of our platform. Beyond “privacy by design” data governance at the platform level the bot creator offers various templates let you easily implement conversational UX for all things GDPR.
Our staging environment provides for well-defined approval and publication processes. Precise permission settings let you govern the access levels of large collaborative teams and even agency partners.