Customer Care

Better service, lower costs

AI chatbots for customer service make every business better. With Mercury.ai you reduce your costs and inspire customers with a fast and smooth service - 7 days a week and 24 hours a day!

Why Chatbots for Customer Service?

AI-based chatbots are a powerful tool for better customer communication. You can simplify customer service in an entertaining and personal way across any platform - whether website, Facebook Messenger or WhatsApp. The chatbots can even initiate support processes directly, such as sending spare parts or recording returns.

By the way: Poor support damages your company financially and worsens your reputation. According to a study by Microsoft, poor customer service is the main reason why 47% of consumers have switched from one brand to another in recent years.

Great service made easy!

  • Instant answers
    Don't keep your customers waiting. Our chatbots answer requests promptly - accurately, personally and without annoying queues. The shorter your reaction time, the more satisfied your customers will be!

  • 24/7 availability
    Chatbots are available around the clock. Whether Sunday night or live support in different time zones: With Mercury.ai's intelligent chatbots, your customers get quick answers anytime, anywhere!

  • Automate Frequently Asked Questions
    About 80% of the inquiry volume arises from 20% of always the same customer questions. With smart chatbots, you can automate these requests, minimize manual chat volume, and relieve service agents.

  • For all channels
    Chatbots cannot answer all requests. Our chatbots, therefore, offer access to all chat histories and the most important user information - for a smooth service on all channels!

Improve your service now

Customers expect quick and easy solutions to their problems. With intelligent chatbots from Mercury.ai, you can inspire your customers with fast service and realistic dialogues in every industry.