One inbox for all channels

Mercury.ai offers a central inbox across all channels to keep track of your chat logs and dialog histories, even across a large number of different channels. Of course, you can filter by channels and time periods and search for individual users.

Inbox Mode

Since it is not always necessary to view all conversations, the inbox view can be adjusted according to specific use cases. For example, the user view can be adjusted using the name filter function or it can be set that only conversations with a minimum number of messages are displayed. Accordingly, the information that is needed can be retrieved. Furthermore, in the inbox you can choose between the handover mode for answering user queries and the annotation mode for training speech comprehension.

Inbox Filter