Dialog Engine - Say the right thing at the right moment
Natural language interaction is more than the mere understanding of messages. Saying the right thing at the right moment is at least as important for a fruitful dialogue. The technical realization of dialogue behavior required for this is today the most important differentiating feature for AI assistants and a particular strength of Mercury.ai. While simple chatbots are usually organized via predefined dialog trees, AI Assistants require more intelligent solutions.
Our modular dialog engine is the key to a "Best in Class" dialog UX. The modular approach based on cognitive principles allows the combination of completely different types of technological dialogue governance and thus offers the optimal speech action for every application. Your advantage: You have direct access to a multitude of intelligent dialog behavior patterns that you would otherwise have to implement individually with great effort and meticulous attention to detail. For example, the ability to correctly resolve questions and references, to refer to what has already been said, or the active demand for ambiguous input.