Analytics

Mercury.ai offers a comprehensive analytics engine to measure the success of your AI Assistant, understand how it interacts with your users and identify areas for improvement. This engine generates meaningful parameterized Analytics Events for all interactions of your AI Assistant.

Analytics Engine

The Analytics Engine tracks events and automatically passes through any actions between your AI Assistant and the analytics tool. You can do this using our generic platform solution as well as by integrating a third party solution.

Dashboard

Mercury.ai offers a dashboard for analytics evaluation and presentation that includes all standard KPIs of AI wizards and provides the underlying metrics via CSV export.

Messages
Users
Channel
Intents
Content Access
CSV Export

External Analytics Tools

Mercury.ai provides integrations to market-leading analytics vendors such as Google Analytics and Facebook Analytics to evaluate the interactions of your AI Assistant in more detail or in conjunction with data from other systems.