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Frequently asked questions
Unlike most providers, you don't pay per seat with Mercury. With one license, an unlimited number of agents can use the software.
No, while many providers charge for the number of chats, the number of chats as well as contacts is unlimited with us.
We charge 130€ per WhatsApp Business API number, and there are discounts if you need many numbers. In addition, WhatsApp charges for template messages. We pass these fees on to you without any surcharge. A current overview of the costs for message templates can be found here: https://developers.facebook.com/docs/whatsapp/pricing#eur
Of course, as our customer, you will receive help and support. After a thorough platform onboarding, we will continue to be there for you.
One AI chatbot is included in each business license. If you want to run more than one bot, you may want to consider the Enterprise license.
You can book the business license on a monthly or yearly basis. The Enterprise license runs for one year by default, but longer terms are also possible.
Our plans in comparison
We will be happy to help you choose the best setup for your project and budget.
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Projects and users
Business users (editors and live-chat agents)
Custom AI model
5 included, each additional 100€ p.m.
Unlimited games of all types
3 (150€ p.m. for additional)
Facebook Messenger, WebChat, API/Webhook, WhatsApp*, SMS
Facebook Messenger, WebChat, API/Webhook, WhatsApp*, Alexa, SMS, Nennen Sie uns Ihren Bedarf
WhatsApp Business API
130€ per Nummer
130€ pro Nummer
Handover to human agents
Natural Language Generation (NLG)
English, German, French, Spanish, Turkish, Brazilian Portuguese, Dutch, Russian
English, German, French, Spanish, Turkish, Brazilian Portuguese, Dutch, Russian, additional language on request
Message Annotation in Inbox
Training data management
APIs and integrations
User profile API
Google Sheets for content
Chat, Email, Telefon
Chat, Email, Telefon
9 am to 6 pm CET
Security and privacy
Custom data retention period
Custom Privacy and Security Agreements