Mercury.ai Pricing

Simple with no hidden costs.

Project

Perfect for small teams working on POCs or hackathons. Discover the potential of AI in customer service and add functionality as needed.

FreeStart free and add as needed
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  • Fully featured messenger CX platform for bots and live chat
  • Chatbot builder, Conversational AI suite and multilingual NLP
  • API for rich integrations

Business

Ideal for companies that want to offer AI messaging services in conjunction with human agents to take their customer experience to the next level

500 €per month
Try for free
  • Everything you need to bring your business on WhatsApp
  • Unlimited Chats and unlimited Agents
  • Publishing workflows and user roles

Enterprise

The top choice for businesses who want the full power of messaging CX and conversational AI together with full customizability - at a fixed cost.

Customto your needs
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  • Simply the most powerful conversational AI platform in the market.
  • One unified platform for all your messaging CX projects
  • Made for enterprise requirements

Our plans in comparison

We will be happy to help you choose the best setup for your project and budget.

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project
business
enterprise
Projects and users
Business users
two
unlimited
unlimited
Number of AI assistant projects
1
1
custom
Staging environment
Dialog functionality
Dialogue Games
One generic game is included. Additional games are 60€ per game per month
One game of each type is included. Additional games are 60€ per game per month
Unlimited games of all types
Unit tests
Messaging
Channels
Facebook Messenger, WebChat, API/Webhook
Facebook Messenger, WebChat, API/Webhook, WhatsApp*, Alexa, SMS
Facebook Messenger, WebChat, API/Webhook, WhatsApp*, Alexa, SMS, Nennen Sie uns Ihren Bedarf
Handover to human agents
Message volume
250.000
unlimited
custom
Natural Language Processing
Natural Language Processing
Natural Language Generation (NLG)
Annotation zum NLU Training
Training data management
NLU debugger
APIs and integrations
Content API
User profile API
Authoring API
API rate limit
100
1000
custom
Salesforce
Google Sheets for content
Botmock
Facebook Analytics
Google Analytics
Custom Integrationen
Customer Support
Support category
Standard
Pro
Priority
Support channels
Chat, Email
Chat, Email, Telefon
Chat, Email, Telefon
Support hours
9 am to 6 pm CET
9 am to 6 pm CET
custom
Uptime guarantee
Customer Success Packages
available
available
Solution Architect
available
available
Security and privacy
GDPR compliant
Server location
Germany
Germany
Germany
Two-factor authentication
Single Sign-on
Idle session time-out
Custom data retention period
Custom Privacy and Security Agreements

Priced to match your messaging strategy

From just getting started with AI Assistants to international enterprise implementations - our plans are cut to meet your business requirements whether you are just getting started or aim for a massive enterprise roll-out.

We give your bot a head-start

Get you AI Assistant set up for the perfect launch

From strategy to launch to agile improvement, we offer our teams extensive experience in our professional services.

Talk to our experts