Mercury Pricing


Try free for 30 days.

Business

Starting at 500 €per month
  • One AI-Chatbot with custom NLP model
  • All your live-chat agents included
  • No charge per message, or contact
Sign up for 30 days trial

Enterprise

Customto your needs
  • Unlimited number of dialogue modules
  • Use multiple AI-Chatbots
  • Made for enterprise requirements
Talk to us

Frequently asked questions

Unlike most providers, you don't pay per seat with Mercury. With one license, an unlimited number of agents can use the software.
No, while many providers charge for the number of chats, the number of chats as well as contacts is unlimited with us.
We charge 130€ per WhatsApp Business API number, and there are discounts if you need many numbers. In addition, WhatsApp charges for template messages. We pass these fees on to you without any surcharge. A current overview of the costs for message templates can be found here: https://developers.facebook.com/docs/whatsapp/pricing#eur
Of course, as our customer, you will receive help and support. After a thorough platform onboarding, we will continue to be there for you.
One AI chatbot is included in each business license. If you want to run more than one bot, you may want to consider the Enterprise license.
You can book the business license on a monthly or yearly basis. The Enterprise license runs for one year by default, but longer terms are also possible.

Our plans in comparison

We will be happy to help you choose the best setup for your project and budget.

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business
enterprise
Projects and users
Business users (editors and live-chat agents)
AI-Chatbots
1
multiple
Custom AI model
Dialog functionality
Dialogue Modules
5 included, each additional 100€ p.m.
Unlimited games of all types
Unit tests
Messaging
Message volume
Channels included
3 (150€ p.m. for additional)
10
Available Channels
Facebook Messenger, WebChat, API/Webhook, WhatsApp*, SMS
Facebook Messenger, WebChat, API/Webhook, WhatsApp*, Alexa, SMS, Nennen Sie uns Ihren Bedarf
WhatsApp Business API
130€ per Nummer
130€ pro Nummer
Handover to human agents
Live-Chat Inbox
Language
Language
Natural Language Generation (NLG)
Available Languages
English, German, French, Spanish, Turkish, Brazilian Portuguese, Dutch, Russian
English, German, French, Spanish, Turkish, Brazilian Portuguese, Dutch, Russian, additional language on request
Active Learning
Message Annotation in Inbox
Training data management
NLU debugger
APIs and integrations
Content API
User profile API
Authoring API
Salesforce
Google Sheets for content
Botmock
Facebook Analytics
Google Analytics
Customer Support
Support category
Pro
Priority
Support channels
Chat, Email, Telefon
Chat, Email, Telefon
Support hours
9 am to 6 pm CET
custom
Uptime SLA
Security and privacy
GDPR compliant
Server location
Germany
Germany
Two-factor authentication
Single Sign-on
Custom data retention period
Custom Privacy and Security Agreements