Permissions
This is an overview over the different permission types. If you want to get a more detailed description on the different contexts of permission types, go to Organization for Organization Permissions and Users for a description related to Project Permissions.
Organization Permissions
| Label | Description | Dependent on |
|---|---|---|
| View organization details | Allows users to access the information of the organization and get the information about subscriptions | |
| Edit organization details | This will give you the right to make changes about your organization | View organization details |
| View users | A user may view all the users of an organization | |
| Edit users | With this permission, users can make changes to users permissions | View users |
| Create users | Create new users for your organization | View users |
| Delete users | A user may delete other users of an organization | |
| Create projects | A user is allowed to create new projects | |
| Share bot and game configurations | This will enable a user to use (save and access) library games | |
| Grant organization-related permissions | Users with this permission can allow other users permissions that are related to the organization | |
| View invoices | Access invoices of your organization |
Project permissions
| Label | Description | Dependent on |
|---|---|---|
| Work for project | Is the permission that grants you access to a project - change it in Organization>User | |
| View stages | With this permission, you can see different tages and the configuration thereof | |
| Use sidebar Quickchat | Users can test the bot directly on the Mercury.ai platform via the Quickchat - the permission allows to work with it | |
| Promote to test | Permission to promote a bot from DEV stage to the Test stage | View stages |
| Promote to live | Permission to promote a bot from Test stage to the Live stage | View stages |
| Delete Project | Users with this permission may delete this very project | |
| View project team | Lets you see which users have the permission to work for this project | |
| Grant project-related permissions | A user who has this permission, can make changes to the permission set of other users for this project | View project team |
| View channels | This permission makes it possible to view the channels the bot is connected to | |
| Edit channels | Users can create new channels and make changes to already existing channels | View channels |
| Annotate | Is the permission for annotating messages in the inbox | |
| Create, edit and deploy bots | Central Permission for working on the bot because it gives you the rights to make changes to the bot, create a new bot and deploy bot versions to DEV | |
| Edit content configuration | Allows users to work with everything related to content that is accessible via the Mercury.ai platform | |
| Edit push messaging objects | A user with this permission may work on the push messages and their configuration | |
| Manage integrations | Allows users to add, edit and delete integrations such as Salesforce, Facebook Analytics and Botmock | |
| View analytics | Grants access to view the Analytics page - you can set it up for each stage | |
| View inbox | Users with this permission can open the inbox and view the conversations between users and bot - you can set it up for each stage individually | |
| Answer inbox | For users who may answer Handover messages - this is the relevant permission for your service agents for replying to service requests - you can set it up for each stage |
Project details
Making changes to the projects is a permission that only project owners can have. It allows the project owner to make fundamental changes to the project:
| Label | Description |
|---|---|
| Name | Change the name of a project |
| Description | Change the description of a project |
| Owner | Change the owner of a project |
| Data retention time | Set the time period how long data like conversations are being stored on the Mercury.ai platform |
| Api games editable | Activate the possibility to make games in your project accessible and editable via the API |