Create smart AI assistants for your business!
No-Code Conversational AI platform
Conversation Editor
Easily design conversational flows and behaviors without limiting the resulting bot to static tree-like experiences.
NLP
Understand what your users want and what entities they are talking about. Run your own model, trained for your bot.
Dialog Engine
You bot performs mixed initiative conversations that are driven by context, and highly personalized.
Workflow Actions
The ability to integrate with any API and perform transactions gives your bot agency beyond just answering questions.
Design your bot
Visual dialogue editor
Create user centered conversational automation beyond rigid flows.
Natural Language Understanding
Understanding your customers is the basis for every successful solution. NLU allows the Mercury platform to understand the everyday language of your customers – be it in text or speech.
Built-in dialogue intelligence
Contextual Dialog Engine
Intelligent dialogue functions
The dialogue engine handles many essential tasks of good dialogue without you having build them:
Active Learning
- Automatically improve language understanding by asking questions and collecting new training data.
Recovery
- A natural behavior in case of non-comprehension brings users back to the dialog and closer to their goal.
Initiative
- Take the initiative at the right moment: Your bot can request or confirm information from your customers according to the dialog situation without you having to define flows.
Disambiguation
- If it is ever unclear what a message is supposed to mean, the automatic prompts provide clarity with automatic suggestions.
Consent management
- From opt-in to data disclosure and deletion: We bring everything you need for GDPR-compliant Messenger use.
Escalation to human agents
- Sometimes customers just need a human to talk to. A chatbot conversation via Mercury can be taken over by a human at any time.
Workflows
Mercury Workflows offer you integrations without limits. Triggered in dialogs or via platform APIs, they enable complex automation processes and thus particularly valuable application options for your bot.
